Comcastic Customer Service, With Unsolicited Snotty Fucking Attitude · Nov 11, 03:27 PM by Mike
We’ll be switching to Verizon FIOS TV tomorrow, bringing to an end a painful divorce from Comcast that’s been 6+ years in the making. We’ve never had viable TV/Internet alternatives until now, and during much of our time with Comcast one could suggest that we didn’t have a viable provider, but for the sake of the kids, let’s not argue about the past.
So in severing our TV ties with Comcast, we would be left with a Comcast Digital Voice telephone number that we wanted to either keep with Comcast or take with us to Verizon, if that was an option. With that question on my mind, I solicited the help of Comcast’s Chat Support. Below is a transcript from that chat on Friday:
Michael >I am canceling my TV service with Comcast next week, which would leave me with only the digital voice plan. Can I take the number (xxx-xxx-xxxx) with me to another provider? If not, how much would it cost to continue keep it?
James >Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is James. Please give me one moment to review your information. once your service is disconnected, it releases your phone number. so, if you would like to keep your phone number, you will have to schedule an installation with the other provider first. Was there any thing else I can help you with today?
Michael >So if I cancel my cable service, I can’t keep the phone service with Comcast?
James >I didn’t say that. you can keep the phone service if you wish. however, you asked if you could keep the number if you went to another provider. and I answered that question
Michael >I also asked how much it would cost if I kept it. So you didn’t answer that question.
James >that depends on the promotions available at that time. prices are subject to change
Michael >Can you tell me how much of my current bill is made up of TV charges and how much is phone?
James >they are packaged together in a bundle, so I am not able to break that up for you
Michael >Good day sir.
Just for the sake of anyone searching for a proper, attitude-free answer to the question of home number portability, Verizon informed me that I simply need to inform them of the number and they’ll take care of the rest.
Goodbye Comcast, hopefully forever.
Hope you’re enjoying your new service. Leaving Comcast was one of the best days of our lives. Welcome to the club.
And some of the penis spam subjects are great. I rarely get to see the phrase “trouser python” in my real life, so I quite enjoy seeing it in my work e-mail.
— Rachel Nov 22, 03:40 PM #
Hey Mike. I enjoy your witty writing. First time I checked out your blog in a while. My 2 cents:
Verizon sucks big time. I have had nothing but horrible experiences with them. Granted I still have verizon phone and DSL, begrudgingly. I plan on switching soon. I now have options.
— Dan Riefstahl Jul 17, 10:50 AM #